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5. Send Professional Emails Wrap-Up

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In this lesson, you wrote two or more email drafts for situations you might encounter at work or in another professional setting.

You learned that professional emails include a recipient, greeting, body, closing, and subject line -- and that writing polite, concise, and appropriate emails is an important part of workplace communication.

You practiced opening your Inbox, your Drafts folder, sending a draft email, and replying to a message.

You may have learned to: Format text to emphasize important dates or times...

...create bulleted and numbered lists... ...use the CC and BCC fields to address your messages to the correct people... ...insert a gif...

...and search online to find someone’s email address.

You learned email, but you also learned about communicating respectfully and professionally, which is important in all kinds of situations.

Sometimes situations arise that require more thought or planning, especially those that personally affect you or others.

While email is useful for many conversations, there are...

...such as when a colleague quits unexpectedly.

In such a situation, it’s best to send an email to request an in-person meeting or set up a phone call, without sharing too many details in writing.

Every workplace has different rules about communication.

Make sure to follow your company’s policy when writing any email.

Certificate of Completion

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Certificate of Completion

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