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5. Send Professional Emails Wrap-Up

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In this lesson, you wrote two or more email drafts for situations you might encounter at work or in another professional setting. Sending a professional email demonstrates your consideration for others and appreciation of their time.

You learned that professional emails include a greeting, body, closing, and subject line -- and that writing polite, concise, and appropriate emails is an important part of workplace communication.

You practiced opening your Inbox, your drafts folder, sending a draft email, and replying to a message.

You also practiced skills to make your email communication more effective. You may have learned to: Format text to emphasize important dates or times, Create bulleted and numbered lists, Use the CC and BCC fields to address your messages to the correct people, Insert a gif, And search online to find someone’s email address.

You learned email and digital skills, but you also learned about communicating respectfully and professionally, which is important in all kinds of situations.

For example, you could use these same skills to: Contact the school board to learn more about a policy, Inquire about a job opening at a local business, Ask a professor or supervisor for an extension on an assignment, Or coordinate with your neighbor to fix a broken fence.

Sometimes situations arise that require more thought or planning, especially those that personally affect you or others. While email is useful for many conversations, there are some situations where you might NOT want to use email, such as when Asking your supervisor for a raise, Filing a complaint about a coworker, Giving bad news, such as when a colleague quits unexpectedly, Or discussing other confidential or private issues.

In such a situation, it’s best to send an email to request an in-person meeting or set up a phone call, without sharing too many details in writing.

Every workplace has different rules about communication. Make sure to follow your company’s policy when writing any email.

Great job becoming a better communicator by writing professional emails!

Certificate of Completion

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Certificate of Completion

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