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1. Introduction to Send Professional Emails

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Writing and sending emails is a central part of communication in the workplace and other professional settings.

Most employees use email to communicate with supervisors, coworkers, or customers.

Just because emails are a common part of the workplace doesn’t mean they are easy to write.

You may need to communicate about a sensitive topic such as a personal problem, a vacation request, or a new office policy.

Or maybe you want to follow up with a teammate after a meeting, or thank them for their contribution to a project.

It's tempting to write an email quickly and press send.

But in business and other professional settings, it's a good idea to put more time and thought into your message, so it is appropriate, clear, and concise.

When you write emails carefully, check them for errors, and make sure they are respectful to your audience, you show that you care about how you communicate with others.

In this lesson, you will practice writing emails for situations you might encounter at work or in another professional setting.

First, you will review the parts of most professional emails.

Then, you’ll choose from several situations that are relevant to your life.

You’ll watch a video about that situation and learn how to address the issue in a professional email.

You’ll learn which details to include, and which to leave out.

And you will create new emails and save them as drafts.

A draft is an email that you have written but not sent.

It is useful to have a draft ready for different situations.

It will also save you time, especially if you aren’t feeling well or don’t have much time to write a message.

You don’t need to complete all of the videos in this lesson or do them in order.

Practice writing emails for situations that are most useful for you.

As you watch each video, read the sample emails on screen carefully so you can match the format and tone in your own emails.

It’s okay if you need to pause the videos while you write.

This lesson uses Gmail, but you could apply these skills and concepts in any email application, or even in face-to-face conversations.

To work on this lesson, sign in to your Google account.

Open a new tab in your browser, and navigate to Google dot com.

If you are not signed in, do so now.

If you do not have a Google account, pause the video and create one.

Once you are signed in to your Google account, click the apps menu and open Gmail.

Then, move on to the next video to review the parts of an email message.

Now, it’s your turn: Sign in to your Google account, And open Gmail.


  1. Sign in to your Google account.
  2. Open Gmail.