1. Introduction to Send Emails in the Workplace

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Writing emails is a central part of communication in the workplace.

Most employees use email to communicate with supervisors, coworkers, or customers.

It's tempting to write an email quickly and press send.

But it's always a good idea to put more time and thought into your message, so it is respectful, concise, and free of errors.

In this lesson, you will practice writing emails for situations you might encounter at work.

First, you will review the parts of most professional emails.

Then, you’ll choose from several situations that you may encounter at work or during job applications.

You’ll watch a video about that situation and learn how to write a professional email about the issue.

You don’t need to complete all of the videos in this lesson or do them in order.

As you watch each video, read the sample emails on screen carefully so you can match the format and tone in your own emails.

It’s okay if you need to pause the videos while you write.

This lesson uses Gmail, but you could apply these skills in any email application, or even in face-to-face conversations.

To work on this lesson, sign in to your Google account.

Open a new tab in your browser, and navigate to google.com.

If you are not signed in, do so now.

If you do not have a Google account, pause the video and create one.

Once you are signed in to your Google account, click the apps menu and open Gmail.


  1. Sign in to your Google account.
  2. Open Gmail.